Shipping & Returns


Below is shipping information that you may find useful when making an order.

Domestic Shipping

Tracked services from £4.00 

Delivery estimate: 2-3 working days

 

International Shipping

Royal Mail Tracked from £8.00

Delivery estimate: 3-7 working days

FedEx/UPS from £15.00

Delivery estimate: 1-4 working days


Royal Mail shipments will be sent via Royal Mail Tracked where available. 


Tracking

Our primary courier is Royal Mail. Tracking numbers for Royal Mail also work in a large number of other postal service websites, such as USPS. More accurate tracking may be available from the delivery service working in partnership with Royal Mail in the country of destination.

Royal Mail Tracking

A list of international delivery partners can be found here:

Royal Mail International Delivery Partners

All prices and shipping estimates are correct as of May 2020.

Telephone numbers may be requested as part of a courier's service. We will provide the courier with a contact telephone number for your order if requested. The couriers are prohibited by law to share or use your contact details for any other purpose than the delivery of your order.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, we cannot offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds may be granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 30 days after delivery

Where the buyer has changed their mind about their purchase and wishes to return the item for reasons outside of faults or retailer error, the buyer pays return postage.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. On rare occasions, we will receive items back to us as the postal or courier service has been unable to deliver. We will notify you of the circumstances to arrange either redelivery or a refund. Redelivery will require postage to be paid by the customer in instances where they were unavailable to receive the item(s) or have provided incorrect shipping information. The postage fee will vary depending on the shipping destination and service used and will be determined via correspondence between MetMo and the customer. 

Items that are declared as delivered by the postal service or courier used in a customer's order will be considered delivered and MetMo hold no responsibility over the actions of third-party services, such as Royal Mail, in the carrying out of their duties. Refunds will not be given for items declared as delivered though they have not reached their intended recipient.

In cases of refunds that are not in British Pound Sterling (GBP), MetMo will refund the British Pound Sterling (GBP) amount to the customer and are not responsible for variances in currency values against British Pound Sterling (GBP).

If an order is returned to us by the postal services due to, but not limited to, non-collection. incorrect/insufficient address details or being un-deliverable at the address given, we will refund the items in the order immediately. The refund will not include shipping fees.

Where items are returned to us due to delivery not being possible or a customer has not collected or re-arranged delivery for the item(s), the item(s) will be eligible for shipping again once they are received by MetMo at their nominated return address. Resending items will require postage to be paid and will vary by region as to the cost.

Note: We aim to ship out as many orders as we can the same day as ordering though this is not always possible.